| Quality of Service Rate Adjustment |
With Telus the future is friendly albeit unintelligent.
During 2005 Telus did not meet performance requirements (set by the Canadian Radio-television and Telecommunications Commission) for quality service indicator 2.1B. Quality service indicator 2.1B is described as: Out-of-Service Trouble Reports Cleared withing 24 Hours - Rural. Because of this poor service the affected Telus clients can expect to see a rebate on their next bill. Rebates are given out per phone line.
A quote from my Telus bill:
Quality of Service Adjustment Oct 02....................................... -.46
Thank-you Telus. For not only did you offer me your sincerest apologies and thank me for my patience, you wasted man-power, trees, and energy to give me 46 cents off my bill.
The glossy third of a page insert with my bill explains the rebates and says that Telus believes, "some challenging times [they] faced as a business are behind [them]" I'm not so sure about that with the way they are spending money to give us pennies back.
Thank-you Telus for 46 cents and a laugh - not to mention fodder for the blog. |
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| 3 Comments: |
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Well, Telus is better than Rogers. Trust me.
But a good laugh :)
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I really really dislike Telus. We have Vonage at home, but our cell phone is Telus, and oh man, we are not pleased. Unfortunately, we can do nothing but pay them once a month for 2.8 more years.
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Well, I hate that telus is so big...
but the other day I lost internet connection on my laptop and had to call telus for help. I got such good service...
and it turned out that I had been using someone elses connection the entire time. (haha... sigh). So the really nice telus man helped me get hooked up to my own network.
And he was real nice about it.
So I'm warming up to telus.
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posted by Aimee at 
Well, Telus is better than Rogers. Trust me.
But a good laugh :)